Renting In T.O.? Know Your Rights. Know Your Responsibilities
Hundreds of thousands of people rent their homes in Toronto. Every person living in rental accommodation has the right to expect that property standards are met. The City of Toronto’s Municipal Licensing and Standards division enforces property standards across the city. Landlords and property managers have a responsibility to ensure that they comply with City bylaws. Renters have a responsibility to take care of their unit, be respectful of shared space and allow the landlord in to maintain the unit.
Issues with your rental property?
If you have issues with the physical condition of your rental property (common area or within your unit) do the following:
• Speak with property owner/management
• Submit repair request in writing
• Keep a copy for your records
What are common areas?
• electrical systems
• emergency power systems
• garbage management (chutes, storage and screening)
• gas, heat, water
• mechanical systems (such as heating and ventilation)
• parking facilities and garages
• security systems (self-closing external doors, intercom systems)
• service and utility rooms
• structure and roof
Not repaired within a reasonable time?
• Call 311 to submit a service request
• Or online at www.toronto.ca/311
What is a reasonable length of time for a landlord/owner to make repairs?
It depends on the type of repair. For repairs such as painting walls, replacing floor tiles or counters within a unit, a reasonable time could be several weeks. If the repair involves the lock on a main door, no heat/ water/hydro within the unit, it requires immediate attention.
For more information, go to www.toronto.ca/rentalrights